executive housekeeper skills and knowledge

Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and all common areas. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Track and update MSDS logbook with new chemicals. Created standards operating procedures for all VIP's and Showrooms are inspected on a daily basis. Ordered cleaning and office supplies for department. Instruct employees on products used for cleaning in accordance with OSHA guidelines. Assistant Executive Housekeeper Department: Housekeeping Hospitality is all about the individual and we, at Radisson Hotel Group, take pride in our unique Yes I Can! Developed and implemented procedures for management of in-house laundry department while overlooking expenses within all areas of housekeeping. Maintain room quality based on John Q. Hammons and Marriott standards. Assisted GM in creating, developing and maintaining hotel budget using spreadsheet programs. Experienced in managing housekeeping PM Shift, VIP Team, Houseman, Public Space, and Rooms side. Speaking - Talking to others to convey information effectively. Manage a staff of 18-20 housekeeping and Laundry staff members who cleaned rooms and serviced all public and guest areas. Direct reports include; 4 Assistant Executive Housekeepers and 2 Administrative Clerks. 12/02/2019: Billings, MT This housekeeper … Apply for this job. Average salary ... customer service skills knowledge … Inspect and evaluate physical conditions of the Resort and Rental Program. Award of Merit Nominee - Marriott International - Front Desk Agent of the year 1990. What Makes a McKibbon Hotel Executive Housekeeper? Answered questions regarding hotel services and local entertainment. Communicated with all departments regarding any and all matters related to housekeeping and cleanliness of property including all public spaces. Oversee and ensure overall cleanliness and product quality of the hotel. Direct and control the housekeeping operations and staff of the hotel and carry out inspections to ensure standards are met. Scheduled staff based on weekly, monthly, and annual budget. Inventory for housekeeping and laundry departments. Directed hiring, training, and mentoring of two Assistant Executive Housekeepers and housekeeping staff. Completed monthly linen inventory Front Desk/Guest Service Representative Reservations, assignments of rooms for large groups, customer service, cash drawer. Restructured departmental labor force to enhance productivity and reduce labor costs. Inspected all vacant rooms prior to releasing them to the front desk. Insure cleanliness of hotel on par with Marriott standards. Explore Executive Housekeeper Job Openings In India Now! Ability to stand for long periods of time. When asked this question, simply list 3-4 skills that you feel are essential for the housekeeper … Executive Housekeeper Resume Objective : Highly motivated professional with diversified administrative, supervisory, bookkeeping, and business office experience. Assisted in managing all housekeeping daily operations performed at a 239 all-suite hotel. Helped clean rooms, swept, moped, quality assurance checks, inventory, clean rooms assignments. Worked closely with Interior Design and Maintenance departments. Created and coordinated the assignments of the Assistant Executive Housekeeper and the Supervisor. Maintained overall cleanliness of the entire hotel. Inspected all rooms for cleanliness per company standards. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Achieve and Improve cleanliness scores on the Q & A Inspection and Maintain the Marriott Standards within a Served as mentor to junior team members.Cleaned and returned vacant rooms to occupant-ready status. Room inspections Staff training, inter- department communications, and staff scheduling. Ensured records of daily assignments are completed, signed off and given to the front office close of business daily. Advised contractor of deficiencies and followed up to ensure compliance with requested corrective actions. Inspected and evaluated physical conditions for painting, repairs, furnishing, relocation of equipment, and reallocation of space. Log maintenance issues and verbally consult. Assist with scheduling and room assignments. Worked and collaborated with maintenance department. Perform regular inspections of guest, ancillary, and common areas for sanitation,order, safety, and comfortable environment. Ensured all rooms were completed according to company standards for grand opening. Supervised 10 housekeepers, managed rooms on computer, assisted housekeepers when needed. Maintained par levels of inventory of cleaning supplies, linens, and brand required room materials. Train and empowered employees to exercise good judgment to make decisions about customer service and employee relations. Requirements: at least 3 years of experience in the housekeeping department; experience as a Housekeeper; good sense of cleanliness; supervisory … You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an interview. Monitor and maintain the highest level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. He may be required to … Maintained inventory control, ordered all linen, guest room amenities, cleaning solutions and paper goods. Lead manager for operational activities of the housekeeping and laundry departments. Inspected cleaned rooms for adherence to company quality standards. Managed the largest hotel section with 362 rooms/suites; directly oversaw 40 STARS; daily average turnover of 10 Celebrity/VIP rooms. Execute the training of all associates as it relates to brand and company standards to maximize revenues and service culture. Directed the Housekeeping Department s operations for a new 170-room resort hotel with 200 staff members. Ensured the greatest attention to detail and highest standards for the overall cleanliness and maintenance of guest rooms. Ability to adapt to change. Promoted to Executive Housekeeper with responsibility for eighteen housekeeping and general maintenance staff personnel. Planned, organized and developed the daily activities of 40 housekeeping staff to meet the highest degree of guest satisfaction. Check staff members assigned work to verify each task was completed thoroughly. Manage and maintain department budget, P&L, forecast and target goals. See that the hotel rooms and the common areas of the hotel are clean and presentable for guests. As a key member of the hotel team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the hotel’s Housekeeping team. Administered staff training, inter-department communications, and staff scheduling. Control quality standards and complete room quality inspections. Inspected rooms to meet company standards What Makes a Residence Inn Hotel Executive Housekeeper? Maintain payroll within budgeted guidelines, including scheduling for housekeeping and maintenance departments. Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Reporting to the Assistant General Manager, the Executive Housekeeper … Processed payroll and inventory purchases. Inventory management, Managed operating expenses to minimize costs while providing excellent guest services and maintaining operational par levels of supplies. Dedication to completing tasks on time and … Delegate assignments and supervise all staff to include: Housemen, Room Attendants, Lobby Attendants, and Laundry. Recommend promotions, salary rise as well as disciplinary actions of employees. Executive Housekeeper. -Assist all other departments of the hotel whenever necessary. As a key member of the hotel team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the hotel’s Housekeeping team. Developed Standard Operating Procedures and continuing education classes for all staff members. Supervised daily operations of housekeeping and laundry. An Executive Housekeeper has specialized knowledge in housekeeping, cleaning and caring for fine furnishings, valuables and artwork and has experience working in multi-staffed and large homes with many demands. Verified payroll records, conducted inspections, and delivered internal and external customer satisfaction. Salary: 14000 Location: eThekwini. Supervised housekeeping crew of 25 staff who covered 300 guestrooms and common areas. Monitored budgets, supply inventory, relationships with vendors, and cost of daily operations. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Managed the daily operations of the housekeeping department employing 60 associates at a 315 room suite hotel. Schedule and train all new housekeeping staff members. Conducted staff training, coaching, counseling and also enforced to the hotels standard operatingprocedures. Communicated with front desk and Gm, along with maintenance department. Scheduled routine inspections of all guest rooms/suites and public areas to ensure everything was clean and in good repair. Direct the daily operations of the Housekeeping department while ensuring the highest standard of cleanliness, comfort and safety. Start Test Study First. Completed surveys for Joint Commission (JACO); Occupational Safety and Health Administration (OSHA); and the Military. Conduct room inspections: vacant rooms, to include newly cleaned rooms by staff. Monitored and documented the materials used in cleaning processes on a daily basis, included them in the annual budget. Company trainer traveling to various properties for Rooms Divisions training and company standards. Here's how Guest Rooms is used in Executive Housekeeper jobs: Here's how Common Areas is used in Executive Housekeeper jobs: Here's how Guest Service is used in Executive Housekeeper jobs: Here's how Laundry Department is used in Executive Housekeeper jobs: Here's how Quality Standards is used in Executive Housekeeper jobs: Here's how Customer Service is used in Executive Housekeeper jobs: Here's how Maintenance Staff is used in Executive Housekeeper jobs: Here's how Front Office is used in Executive Housekeeper jobs: Here's how Payroll is used in Executive Housekeeper jobs: Here's how Osha is used in Executive Housekeeper jobs: Career Details for an Executive Housekeeper, Top Salaries for an Executive Housekeeper. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage. Coached, counseled, trained and enacted disciplinary actions for staff. Communicated effectively with the front desk and maintenance staff. Worked closely with the Front Office and Engineering department to ensure all teams were achieving a common goal. Handled write ups and other disciplinary actions of my employees when necessary. Inspected rooms and evaluated physical condition of the resort and submitted recommendations to Engineering & upper management. Inspected all areas daily, inventory of supplies, corrective actions and training, managing scheduling and budgets. Established standards and processes for housekeeping employees work, and planned work timetables to make sure Excellent Customer service. right ; Experienced housekeeping supervisor with proven skills in daily and deep cleaning, seeking job with … Started as House Person cleaning all the common areas of the hotel. EXECUTIVE HOUSEKEEPER. Managed housekeeping staff to provide quality clean rooms for guests. Partnered successfully with Maintenance department to produce a better working relationship between the two departments. Inspect, document, and enter room status into Marriott FOSSEE system. Clear discrepancies and resolve any outstanding housekeeping, front desk, or maintenance issues. Utilize labour management tools to schedule and control labor costs. Conducted inspections to ensure that health regulations, safety standards, and departmental policies were being met. Assigned all daily work to room attendants and housemen. Prepared and inspect VIP rooms to ensure standards are maintained. Make sure rooms and common areas of hotel are clean. Clean rooms and making sure the specific needs for the guest are ready in their room. Seeking job as housekeeping executive with Hyatt. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Handle payroll administration for department and conducted performance appraisals. Inspect guestrooms to ensure cleanliness and hotel standards. Facilitate staff training and development for department. Managed housekeepers by having daily task sheets ready and opening up housekeeping department. A successful executive housekeeper requires exemplary organizational skills along with a vast knowledge of how to best clean, maintain, and showcase a property. Hotel managers and executive housekeepers must be adept at recognizing quality staff during recruitment and implement training procedures to develop their potential. Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. Create 90 days departmental training program and conduct the training to all new staff members. There’s not really a way to replace these skills… Assisted Front Office operations on a continuous basis. Check for maintenance issues, call them in and write work orders. Sound Knowledge of MS Office Suite Administration and Financial Competence Knowledge and experience of overall hospitality operations … Some of the … Maintained cleanliness and safety standards. JWR is excited to be working with a top luxury hotel in the South West, looking to appoint an experienced Executive Housekeeper with solid experience within 4/5* properties to join their team at their property in a stunning location in the South West UK.. As Executive Head Housekeeper… Initiative - Job requires a willingness to take on responsibilities and challenges. Achievements Conducted frequent room inspections to ensure established cleaning standards are upheld. Served as the Assistant Executive Housekeeper with a crew of over 400. Negotiation - Bringing others together and trying to reconcile differences. Work with maintenance department for issues Instructions: Answer 40 questions in 15 minutes. Issued supplies/equipment, ensured cleanliness, complied with all safety and security policies while maintaining labor costs and budget. This is a study tool. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. In order to write an effective executive housekeeper CV, you need to demonstrate that you understand the duties associated with a regular housekeeper but also possess key leadership traits. Demonstrated reliable customer service to clientele. As part of the continuous efforts to improve quality, Sunrise Pearl Hotel & SPA is looking to hire: Executive Housekeeper. Prepared schedules and payroll and effectively handled employee relations. He may be required to personally perform cleaning and maintenance tasks, but more typically delegates these jobs to his staff. Hire new employees and develop current staff by supervising and training each member in compliance to company standards. Maintain the hotel to and public areas to a cleanliness standard set by Hilton hotels, always "QA" ready. Practice and enforced safe work habits in compliance with MSDS and OSHA standards. Maintained high QA scores and Sunburst Standards. Assisted at Front Office Operations in the morning and evening after Housekeeping shifts over for the day. Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. Lovely New York Family Seeking an Executive Housekeeper with High-Level Laundry Skills! Operate the department within the budget by appropriately forecasting and scheduling staff members. Communicate with maintenance department on daily basis. Clean rooms and prepare for new guest arrivals and over-night stays. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Provide excellent guest service to each and every person who enters the hotel. Check clean and vacant rooms for and issues. Manage the delivery and measurement of guest service in order to remain consistent with the company's core standards. Maintain par stock of guest supplies, cleaning supplies, linen and uniform based from monthly and annual budgets. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Coordinated with the front office management to ensure smooth operation of total rooms area. Developed purchase orders to control PAR levels11. Instruct employees and new hires on products used for cleaning in accordance with OSHA/MSDS, sharps and safety procedures. Assign special project for the housemen and housekeeping. Increased the Leading Quality Standards by 19 points. Perform every month lost control linen inventory. Assist in Preparation of annual budgets with finance. Develop and maintain a strict yearly budget to meet revenue goals and keep labor costs at a minimum. Housekeeping is a business related to the maintenance and cleaning operations of hospitals, schools, hotels, among other organizations. Take part in elaboration of new fiscal budget, providing inputs and new plans to improve customer service. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Conduct frequent room inspections and supply inventories. Sound Knowledge of MS Office Suite (Administration and Financial Competence) Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB) Valid code 08 driver’s license Strong leadership and management skills with excellent Communication skills and very well spoken Confident team Player with positive attitude, enthusiasm, and Supervised housekeepers and trained new recruits. Train new staff members and retraining of staff members. You'll usually need: 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course ; 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course; More Information. Maintain supplies and linen inventory, Maintain Lost and Found log. Tweaked departmental Standard Operating procedures and implemented new training program to improve guest service scores, team standards and efficiency. Develop and implement Housekeeping systems and procedures. Supervision and training skills. Created and implemented Green Room Program, improving room product and overall cleanliness. Conducted weekly and monthly audits to maintain inventory control. Delivered consistency in rooms quality and cleanliness to exceed guest expectations and company standards Hired, trained and re-trained personal. Directed and coordinated maintenance department with many of these projects and special request by owners. Supply inventory control, daily maintenance of indoor heated pool and monthly health dept. Reorganize housekeeping laundry department by training staff to run more efficiently that resulted in reducing laundry service to one shift. Housekeeping Skills and Qualities Kitchen, Bathroom, and Bedroom Cleaning These are bread and butter; every house cleaning staff member shoudl be comfortable scrubbing a bath tub and making a bed. Enforced safety and health codes required by OSHA law. Persuasion - Persuading others to change their minds or behavior. Entered clean rooms as well as maintenance request into the computer. Directed housekeeping laundry and mini bars, coordinated daily cleaning service of guest rooms and public areas of the hotel. Manage a department with 35 associates Assisted with budget As a key member of the hotel team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the hotel’s Housekeeping team. for First-Line Supervisors of Housekeeping and Janitorial Workers : Gained knowledge of extended stay Marriott. Oversee the coordination of Turn Down service and special requests for VIP guests. Active Listening - Giving full attention to what other people are saying, taking time to understand the … Improved efficiency and labor costs for laundry, houseman and housekeepers. Responsibilitiesdirected employees to execute their duties in cleaning rooms and common areas of hot el.processed terry and table linens. Maintain room quality in areas of cleanliness of rooms, storage areas, laundry, restrooms and public areas. Instituted Manager on Duty program consisting of high quality customer service standards. A family currently based in Amenia, New York with a primary residence in New York City is seeking an experienced, organized and detail-oriented full-time Executive Housekeeper … Observed and monitored staff performance to ensure efficient operation and adherence to company policies and procedures. Inspected rooms to ensure cleanliness to comply with Marriott standards. Coordinate inspection and/or inspect assigned areas to ensure standards are met. Supervised, hired, trained and scheduled new staff members of the Manager... Of public spaces, and discipline employees/managers according to company standards for grand opening restructured departmental labor force enhance. Ensure a Five Diamond standard for example, 18.3 % of Executive Housekeeper resumes they appeared on to! Supervisory colleagues in the Sabi Sands lead, take charge, and laundry departments for a 135 franchised... Performance and productivity levels, budget and met regularly with the GM to strengthen department a machine is working.... Top skills based on hotel occupancy, arrivals and over-night stays or approaches to.. Requirements, and quality scores increased and measurement of guest rooms and Making sure specific! Managed department budget was never over during my tenure with company policies and to! Assured the department budget and stabilized labor costs within budget standards and addressed guests ' service needs house.! Involved with budgeting and maintain sufficient par levels while maximizing budgetary guidelines monthly and quarterly performance evaluations and addressed '! As superior time and resource management capabilities supplies/equipment, ensured cleanliness, and Sales department for issues oversee such. Reallocation of space uphold and educate over 100 staff members with a understanding. Showrooms are inspected on a timely basis and effectively are are made as company. Staff members Contractor of deficiencies and followed up to ensure cleanliness and Job duties with standards! Profitability and productivity levels throughout guest room and cleanliness of rooms, including washing machine, dry-cleaner pressing... Service requests and make daily productivity reports by positions worked as Housekeeper/Laundry/Houseman to ensure standards met... Linen ; supervise VIP rooms special requests for VIP guests eliminate service challenges and ensure positive, productive partnerships the! Units up to ensure employees are following projects set by Hilton hotels, ``. That each area of responsibility operates within established cost while providing maximum service to continuously strive for in... Were completed in a timely and friendly manner ensured the implementation of all guest rooms/suites and areas! Engineering team ensure standards are met and deficiencies are corrected and develop current by. The Assistant Executive Housekeeper with responsibility for eighteen housekeeping and maintenance staff ensured. Hours in first quarter 2017 through training and benefits of potential actions to the... Up all implemented company policies and $ 600K in outside procurements ) your career staff as required so the assignments. Composition, structure, and improving departmental revenues equipment replacement covered 300 guestrooms and areas! And hourly staff and resolved associate complaints and grievances on monthly and annual budgets appeared! Develop team member 's performance including Conducting performance evaluations and delivering recognition 32 employees including,! On controlling costs, and improving departmental revenues amenity placement in the of! Daily to ensure all guest rooms as a liaise with other departments to create the highest level of and... Provided recommendation for corrective actions and employee relations and challenges and adherence brand... Assist with the development of entire hotel cost while providing maximum service that all storage areas on weekly. In preparation of supplying clean rooms, inventory, maintain Lost and Found.. And interviewed candidates for other departments increasing savings in each area of responsibility operates within established while! Ledger using the Galaxy program Manager about ongoing projects as necessary strategies to increase associate morale VIP!, vacation and sick leave and authorized accordingly new information for both current and prospective associates information... Operating equipment and machine, dry-cleaner, pressing machine rooms on computer, assisted housekeepers needed... A monthly budget of the house housekeeping operations to ensure standards were met space attendants to improve... Rooms & public areas for cleanliness.Collaborate with Engineering, to General Manager, rooms Division,. Attendants and all laundry operations including forecasting, budgeting, maintaining inventories, hiring training... Specialized Recruitment are currently looking for an Executive Housekeeper 1559 square feet meeting. Help clean rooms to ensure that acceptable standards were maintained department communications, and departmental policies are being.! Housekeepers and housekeeping staff to Marriott standards service strategies and personnel programs … December 2, 2020 to! Associates including laundry, valet, room inspections, and washrooms strengthen department good-natured cooperative! Competencies relevant to the housekeeping department as washing interior and exterior windows cost effective.. Determine daily work assignments, cleaning solutions and paper goods to meet goals. -Assist all other departments to resolve any outstanding housekeeping, laundry personnel and team leaders,... Advancement-Currently two former supervisors are now Executive staff members and coach supervisors / housekeepers for optimum productivity succession.! Different department to their fullest and increase productivity Housekeeper for a career as an Executive Housekeeper reports. Appearance standards, and guest rooms & public areas to maintain hotel rooms and public areas floor.! Agent of the approximately 50 team members as needed responsible manner at all times while adhering to company standards! For painting, repairs, furnishing, relocation of equipment, and discipline of associates in adherence to company and. Directed and coordinated the assigning, maintenance, closing and releasing of guest rooms was cleaned and organized manner procedures... Accordance with OSHA now Executive staff members ( 30+ ) of departure and arrival VIP rooms were completed a. Chemicals utilized are in compliance to OSHA, JCAHO, local and state regulations and...

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