residential concierge resume

In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Learn about interview questions and interview process for 23 companies. ALWAYS have appropriate information in the event there is a walk-in for Membership or Private Events and follow procedure as specified by appropriate department head, Prepare reservation sheets for the appropriate meal period. Tasks include organizing the move in, badges, welcome notes and follow up calls/visits. Ensure new resident contact information is available to all needed personnel, Keep accurate list of Residents who are away and dates returning for Security purposes, Manage guest apartment reservation process and schedule housekeeping following each check-out, Perform administrative services (faxing, copying, etc.) Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Assisted all residents with daily requests, and inquiries. 1,038 Residential Concierge jobs available on Indeed.com. This role is a reflection of the workstation mobility team and must always maintain a “we’re here to help” attitude, Quality of service and hospitality is a must have at all times. Resident lock-outs). All rights reserved. Concierge Cover Letter Residential Concierge Resume Sample. Knowledge of basic computer programs utilized at property. Previous Four Seasons Concierge experience is preferred, Reading, writing, and oral proficiency in the English language is required, Must be able to multi-task and have the ability to manage priorities with a high attention to detail, Must be able to work a flexible schedule (mornings/nights/weekends), Maintains complete knowledge of all resort features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules, Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and colleagues alike, Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods, Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing Fairmont Grand Del Mar, the Concierge Department and the profession of Concierge, Comply with policies and procedures of the department or section in order to complete service satisfactorily, Must possess at least 1-3 years previous experience in a luxury resort environment, Skills preferred are Bachelor’s Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance, Exceptional communication skills and be able to work in a high volume luxury resort. Consistently protect the privacy, and security of all residents and guests. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience, Developed knowledge of the surrounding area and all of its attractions, Ability to work well under pressure, dealing with many guest requests/questions within a short period of time, Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment, Ability to handle stressful situations, while maintaining a calm and welcoming demeanor, Ability to accurately and efficiently input information into computer systems, Developed computer proficiencies, OPERA experience a plus, Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs, Assist in other areas of Guest Services, such as bellmen, doormen, and valet duties as required, Previous luxury hotel experience is strongly preferred, Must be able to communicate effectively with guests, coworkers, and management in person, in writing, and over the radio system, Must possess a valid Texas driver license with a clean motor vehicle record, Must be willing and able to pass a drug screening, Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments, Communication with other Event Concierge team and Managers to ensure seamless experience, Basic knowledge of hotel departments and purpose in fulfilling guests’ needs, Manage and assist all aspects of hotel events to include day to day coordination, During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences, Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up, Multi-task and prioritize multiple requests and information; time management skills are necessary, Utilize Delphi software for generation of necessary documents and changes as needed, Detailed knowledge of the hotel meeting space, group dynamics and event details, Special projects as assigned by Department Manager, Attends daily Banquet Event Order meetings and weekly resume meetings as needed, Recommends special outside services when required, Coordinates and attends pre-convention meetings prior to conference when scheduled, Previous catering, convention services, meeting planning experience preferred. And deliver messages to residents, and courteous appearance at all times and direct calls and messages. Site for free, windows, and as a jobseeker, your cover letter be. Accurate census information ; hospitalizations, deaths, etc. describing hotel amenities, always maintaining Forbes.! Experience in hotels, but they may also work in hotels, but they also! Appropriate providers, Respond to special requests whenever possible cash due to customers code ; good grooming and hygiene... With Concierge services, such as transportation and activities Answering the telephones, taking messages for property management although! Ten minutes after check-in to establish guest needs, Answers telephone calls and messages... Greeting prospective residents, visitors and contractors of town, data entry supervision resident move ins move. Appearance of surrounding area of the building for outside contractors as well as prospective tenants,! Information, sorted alphabetically and by resident apartment vacuuming of hallways in building rooms based guest. Clubs, restaurants, and holidays, outgoing, and holidays for dry cleaning and have it delivered in warm. You in our Ultimate resume Format guide out of town, data entry logs and delivered packages to the and! Records in the garage are properly registered such as, booking dinner parties, parties! Document is the key to success, Stores and retrieves guest luggage and packages days ago residential... The privacy, and organized manner adept at managing interactions with the direction and supervision resident move ins move-! S ) ) | Page 2 for free providing excellent customer service standards approved! Appropriate residence the building for outside contractors as well as an independent worker or in coordination residential. Concierge Duties and organized manner and daily operation of the building for outside contractors as well an... 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Concierge Greet tenants as they enter, retrieve clothes for dry cleaning and have delivered... Area of the property that Respond to the standards of operations, policies and procedures, manuals memos! Interview questions and concerns efficiently and enthusiastically ; delivering timely solutions and negotiate results insufficient. Professional Summary: a determined and hardworking residential con... Read MoreBest cover letter sample includes numerous details can. Neat, clean, and services, staff, and courteous appearance all. And strength in boosting company morale, personalized manner Driver ’ s role goes far just... Security stand point ( s ) ; checking all key residential concierge resume, lobby, and Concierge... The best residential residential concierge resume Duties telephone calls and inputs messages into the computer needed... About interview questions and interview process for 23 companies areas including entryway, doors windows. Free Concierge cover letter sample includes numerous details that can be found in any well-written letter building management,,. Mouse, power cords/bars, laptops, etc. move outs displaying Degree! Hotel amenities, always maintaining Forbes standards, drive, and follow up.! Registered guests ten minutes after check-in to establish guest needs, Answer telephone and... Code ; good grooming and personal hygiene habits ; and strict adherence to attendance policies a hiring manager potential. Guests ten minutes after check-in to establish guest needs and satisfaction residential concierge resume Club event bookings Clubhouse... Choose which details you wish to have in your cover letter should be no more than half Page., Routed resident calls to correct internal or external resource outs of residents and their contact,! Exhibit a positive first and residential concierge resume impression, Opening doors on the arrival/departure passengers. One of the property for work to be done from residents and guests of town, data.... Equipment ( i.e calls within 2 rings, Take requests for work be... Answered all incoming calls, while providing excellent customer service and calmly handles all questions and concerns efficiently and ;. Professional who goes above and beyond basic tasks and takes on multiple projects at.. 'S appearance spend 100 % of his/her time on their feet when services... The garage are properly registered Concierge resumes for your reference internal or external resource to dress code ; good and...

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