I had the BEST experience designing and ordering my wedding invitations and save the dates from Minted!! 20 Minted reviews. Overall a great experience, will use again! Contact Mint Mobile customer service. Even with Covid-slowed U.S. Mail, Minted got my photo cards to me fast. Awesome quality paper and printed envelopes were gorgeous! I do understand that businesses are facing unprecedented experiences through COVID-- however when I placed the order in late November, there was no indication at all of any delays. Still with no estimate of when it will ship! We will be requesting your contact information privately so we can follow up on this. Now, customer service is awful. We use cookies for analytics, personalization, and ads. Unacceptable! I designed a test evite to myself and the heading on the first page said in large bold letters,"guest", not the recipient's name. Absolutely horrible. Consumers satisfied with Mint most frequently mention credit cards. It now says estimated delivery is Dec 24th! I am now writing this review with tears in my eyes as I feel so disappointed and sad. I have no faith at this point that I will get Christmas cards out or have wrapping paper to wrap gifts (unless I go out to the store and buy whatever is left and that no one wanted). Minted is a company that we've ordered various lifetime milestone cards from. It took me one day and many emails via different ways to finally manage to get someone to help me to that, as no one was answering. Recent recommendations … Minted has a consumer rating of 1.63 stars from 104 reviews indicating that most customers are generally dissatisfied with their purchases. After that, I bought envelopes through a different vendor so I can send the cards. Minted, your customer service and company as a whole should be absolutely ashamed of yourselves. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! HOURS of my life wasted on hold with this joke of a company, Hello i have some questions about sending a christmas card directly through minted.com. This year, my family was early for the first time in taking our annual Christmas Family Photo Shoot which we've been doing for the past 34 years. :-). ! So I decided to order the RSVP cards from Minted and they worked diligently with me to get these out to my daughter in time for her to mail off the invitations. After that, you can renew for 3, 6 or 12 months at the renewal prices listed below. closed on Thanksgiving, Christmas, and New Year's Day I tried emailing them- no response, I am on hold now, and it seems like they are not even staffed. It's now 12/11 and my online account shows EST DELIVERY 12/14/2020 and that's if it doesn't get pushed back like it has been since 12/9. Claim your listing for free to respond to reviews, update your profile and manage your listing. Now my estimated deliver for my Christmas cards is Dec 22nd and its the 18th today... again I paid for rush shipping. They turned out AMAZING! It's 12/15/20 and I still don't have my cards. Highly. We uncover design genius through ongoing design competitions. At least they gave me for that -15% discount. The gold foil press is impeccable, printing is clear, and the invitations and envelopes are of sturdy paper stock. Quick turn around too! Without my knowledge the Minted staff accidentally deleted my entire address book in an attempt to fix a printing error on their end (which already caused weeks of delay to my order). If it's going to take Minted 2 weeks + to print and ship out Christmas cards, then they need to make that known up front instead of AFTER you've placed a $200+ order. 3 weeks, still waiting. Minted makes sending holiday cards almost painless. Worst customer support I have ever had… Worst customer support I have ever had the displeasure to experience. Appalling customer service--and lying to me has nothing to do with the Pandemic or the holiday rush. - See 738 traveler reviews, 53 candid photos, and great deals for Denver, CO, at Tripadvisor. Xmas cards printing was not correct. I wish I had know this earlier so I could have went with another company. The delivery date keeps getting pushed back. Recommend! They did a great job editing my invitations after they had arrived with my fiancé’s surname missing due to … After the poor review I was contacted by Minted and had some email correspondence with the Customer Service group. The Minted Design Challenge. Can't get any response from customer service. Consumers complaining about Minted most frequently mention customer service, christmas cards and wedding invitations problems. There is- in very small grey print at the bottom of our card- some other family's name. Reviews from Minted employees about working as a Customer Service Representative at Minted. This company has no operations process for scale. We received them very quickly. Reading these reviews, it looks like I'm not alone. Today is July 2,2020, and I still have NOT received my bars. Minted is just unreliable and not worth the price. Terrible. Today is 12/22. I ended up regretting using them. The def will take advantage of it. Mint Mobile is a mobile virtual network operator (MVNO) that offers … I just want my money back and to tell them to forget it. I keep checking back and continue to get different (later) dates for them to arrive. We have used them for the past 5 years. Spent $95.00. Join the 1,355 people who’ve already contributed. I get nothing but compliments from everyone! I can't ask for more than that. I just checked and yet again they have pushed out the date. BUYER BE WARNED! © 2021 Trustpilot, Inc. All rights reserved. Next year I am sending digital cards. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Yesterday, after posting a negative review I was promised a reply to get to the bottom of their mistake. Minted ranks 161st among Printing sites. Will be back next year for sure. Jobs. We ordered stationary for in the new year and the addresses on the envelopes were visibly crooked which we thought was extremely unprofessional and not expected. The U.S. Mint is determined to provide you with a delightful shopping experience. I was on hold for 30 minutes on several calls and up to 1 hour on another. Ordered our wedding invitations from Minted, which arrived in Canada within 1 week of placing the order (including design approval!). I also spent an hour and a half on hold trying to get in touch with someone from customer service and they never picked up the phone. I ordered my cards at the end of November with rush delivery. I spoke to someone from their customer support who said they would be able to mail out new envelopes that would arrive in 3 days. No answer. I’m completely out $230 not to mention the wasted time dealing with Mintt. I order a bunch of holiday cards, cost almost $300 with pre-printed addresses. I ordered a personalized photo puzzle. What good are Christmas cards if I can't mail them out until after Christmas? What a joke. Mint.com Overview Intuit's Mint.com is a financial management website that offers a variety of tools to track and manage your finances. Mint was a tremendous startup and had great customer service. They should have communicated to their customers 2 weeks ago letting them know what was going on and given customers the chance to order from another company at that point. I’ve used Quicken since 1984 (On an IBM XT and an Epson dot matrix) and Mint since it was beta. I ordered and received my piece promptly. Ordered Christmas baby announcement. Been a few weeks and have no real delivery date. The order arrived without half the envelopes. I have ordered cards from Minted every year for the past 4 years. Cost approaching $300. It arrived quickly but it was for someone else's family. We’re in this together! And remember that these cards are made by independent designers (6% of sales goes to the designer – 10% on art). Placed Christmas Card order on 12/6 and they stated that they would be delivered 12/16. Initial Minted complaints should be directed to their team directly. I was told by the Priority Service Team that my cards would be here today. I sent out all of my invitations and half of them got lost in the mail. My order was over $100, so I wanted to cancel the order(no longer want these cards-since there is no time frame and I needed them urgently) was told they will refund $13 and some change. 3 Month - Intro Offer New customers can try our service at the lowest possible price (our annual plan price) for 3 months. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. But, I’ll be honest… Some reviews about the customer service prior to 2019 made me hesitant to order anything from Minted. Now 12/21 and likely not going to be met. Everyday I log in to check my order it continues to get delayed. It is Dec. 4th and I still have not received the bags. I have called and emailed customer service repeatedly since 12/8 with no progress being made. Then it got moved to 12/21. Every day minted website showed "we are producing your order" and kept delaying the delivery date. before expected, that during christmas days and in international shipping. However, the envelopes were lined with the wrong color (rose gold instead of silver) and it really did not match our wedding invites at all. They're not even responding to return requests. I have been "guaranteed" both ship and arriving dates- and NONE have happened. The companies return/warranty/refund policies are below standard. BBB accredited since 1/10/1986. There are many Christmas cards going internationale. I ordered my wedding invitations with enough time in spite of my wedding plans changing to three months before the time we had planned. It was my first time ordering from Minted and I had pan to order again. Overview. Will never order again. We called customer service but could not get through to resolve issue. I also placed an order on 12/6 and paid for expedited shipping was suppose to be delivered on the 12/16. Mint ranks 2nd among Personal Finance sites. Terrible service and highly questionable their rep could that with your personal account. Website was down for 2 hours when trying to order, Now it's 7 days, one week after making me miss my deadline for mailing out my, Order holiday cards 11/30 and they still haven't shipped on 12/11, Waiting and waiting with no customer service, Received wrong merchandise. I thought for just a minute about letting our card say 'The Harrison Family' at the bottom because it would be kinda funny. This has been unbelievably stressful. I did see they were expecting delays and certainly considered I may have to send my cards out after Christmas. It's the demo name on the card. So for another 25.00 they will stop the order and reprint with the correct name. And they looked fabulous. Still nothing. Not right! I couldn’t be happier! I've never been so disappointed in how a company handled something. I got the print but nothing to actually hang the print on..Numerous calls to customer service and emails later, I have no resolution (how hard can it be to just ship the plexi glass frame??). Special thanks to Edy to helped me get the right style to match the invitations! I selected a printed lampshade by Lehan Veenker. Intuit is renowned for their horrible customer service. There has been no apology, no updates, just when I check online do I see that the order is delayed. Best Places to Work 2021 NEW! Is there no stop-gap check when this very tiny, hard to see field doesn't get filled out? I notified them in November and Dec 8 we were suppose to get a credit. We received them very quickly. That they would be here today to try to order from another company stupid for trusting.! Unreliable and not worth the price the holiday cards was to be met candid photos, the. Their mistake, or in any way officially connected with Minted more for the past, Minted 's products service. And paid for expedited shipping on, was scheduled for 12/17 delivery considering the price pay. Card, and get the throw pillow as pictured in their website as part of their designs for my.... 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