Business customers can … Is Westpac Keyboard available on all messaging apps? I can see my card in my Fitbit but the transaction is declining. Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? If yours isn’t working as it should, then read on as your internet browser or its settings may need to be updated. How can I get it using Online Or Mobile Banking? I'm having trouble linking the Westpac Action. How can I view my external account information? How do I know if it is legitimate or fake/scam/spam/hoax? What happens if I want to break a Term Deposit contract before maturity? Any rates mentioned are not available to financial institutions. Will my password information for non-Westpac accounts remain secure? Can I cancel or dispute a pending transaction? We support these operating systems. Westpac customers were unable to access online and mobile banking channels for six hours on Monday following a planned upgrade of Westpac Live. How can I identify on my bank statement that my cheque was deposited via the app? How can I connect my accounting software? I can see my Card in Samsung Pay but my transaction is declined. What if there are no participating Hey You cafes/businesses in your area? We’ve designed Westpac One® to work on most internet browsers. Can someone else use Alexa to access my Westpac accounts? I need to make a change to my Direct Debit repayments? Can I add my card to multiple Fitbit devices? What is the account overview in Westpac Online Banking and Mobile Banking? How do I set payments to be approved by 2 or more people? How do I wear and care for the Centsitive Objects Nostalgia Pin? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? How many accounts can I link my PayID to? How does the ATM locator connect me to a nearby ATM? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? What happens when I fill in the online form? Can more than one person’s face be stored on the iPhone X? My device has been lost or stolen. How long does it take for the cheques to clear? What are the phrases I can use with Siri? Are Westpac Keyboard transactions secure? 9:30am - 4pm, Mon - Thurs Do I need to use my card PIN with Apple Pay? Which cards are eligible for a Digital Card? How do I use my PayID to receive payments? What information is available for interest rates and tax? Using Apple Pay with your Westpac Mastercard Debit card. Can I include a description with in my Siri payment? Do I need to re-enrol? Do I need to use my card PIN with Google Pay? Why? When can I use Online Banking to manage my Term Deposit? What happens if I have Card Autopay on my account? Operational Online Banking Text Alert Notifications ? How do I pay out and close my Personal Loan? By continuing to use this site we assume you're ok with our notice. How do I wear and care for the Centsitive Objects Band + Chain? Can I make a payment in a different currency using Siri? Can business cards be added to Apple Pay? How do I find out the status of my replacement credit card? Are the Garmin Pay transaction limits the same as my physical Card? Can I use Apple Pay to get cash out at a merchant / retailer? How long will it take for the cheques to appear as a deposit in my account? Westpac One customers with Mastercard Credit or Debit cards can now make contactless payments on their Android 5.0+ phones using Westpac Pay. I've received a message to call Westpac on the ‘Verification Needed’ screen, why? How do I turn on/off the travel notifications? What is the Centsitive Objects Nostalgia Pin? Can I use my Digital Card details for cardless cash withdrawals? IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. We’re currently working on bringing Google Pay to all Google products, so whether you’re shopping on Chrome or with your Assistant, you’ll have a consistent checkout experience using the cards saved to your Google Account. It is the fast, secure and convenient way to pay on your phone. How can I view a cheque and/or deposit slip? Can I add my loyalty or gift cards to my Apple Wallet? Are there any fees or charges for adding my card to Google Pay? How do I stop payments to my PayID or de-activate my PayID? Can I add my card to multiple Fitbit devices? I started opening a joint account but no longer want to proceed. Not happy Westpac: how customers can show their discontent over banking scandals The first step is to lodge a complaint directly with the bank. Do I need to remove it? How do I enable the Westpac Banking skill? What is the account overview in Westpac Online Banking and Mobile Banking? Here’s what to do. I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. I have a joint account – can I receive Digital Mail? What is the ‘Estimated Total Repayment’ of SmartPlan? Which account can my PayID be linked to and can I change it once registered? What is my 4-digit passcode for balance requests and how can I add or change it? To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. The following cards are eligible for Apple Pay. Visit our Help Center. How can I view a cheque and/or deposit slip? What is Quick Balance? How do I cancel the mobile payments feature? What is required to successfully add a Card to Samsung Pay? What happens if I don’t receive an email notification? I scanned a cheque yesterday but it’s still not showing in my account today. If I update my software, can I still use the app? Transfer times Debit card (fastest) Money usually transfers from or … There is no fee charged by Westpac to add your card to Google Pay. How do I change my SMS Code mobile number? How do I upload a file payment from MYOB? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Where can I find the $5 Hey You credit offer T&Cs? For more information about how to set up, how to use and managing your card for Westpac with Apple Pay, see our frequently asked questions. I have a joint account – can I receive Digital Mail? You acknowledge that deleting the Google Pay App alone will not disable Google Pay and your Virtual Account Number will remain on your Android Device. Connect with a support specialist team. What happens if my Fitbit smart watch is lost or stolen? Enter your payment details. Why do I need to give you access to my contacts list to use Pay to Mobile? What is my 4-digit passcode and how can I add or change it? How do I see Quick Balance on my Apple Watch? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? A lot. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Yes, you can activate your card on mobile by following the steps below... You can use your keyboard to enter your card details to activate securely.... Activating your card via mobile is safe and secure – just like activating a card online. What measures can I take to protect my information? According to the announcement, Google is working with a number of Australian banks to launch Android Pay in Australia. How do I stop receiving paper statements and receive them electronically? Yes. Open the Google Pay app. Can I save and print my letters from my digital mailbox? How do I authenticate when using the Westpac Keyboard? Apple Pay works with any iOS device that offers Apple Pay compatibility. Are there any fees or charges for adding my card to Google Pay? What should I do? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Do I need internet data on my mobile to make payments? How do I find out more about the Transport for NSW Contactless Payments Trial? Open the Google Pay app and follow the setup instructions. What is Google Pay and how does it work? Call Google Pay India customer care number. I’ve been able to Pay to Mobile for a while. How will I know I've received a near real-time Osko® payment? How do I disable or unlink a Westpac account from the Westpac Banking skill? How can I customise an invoice number in Biz Invoice? What is Westpac online banking for businesses? What should I do? Will I see the purchases I make using Westpac PayWear on my statement? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? If you are in an area where there are... Download the free Westpac app from the App Store or Google play... No. What happens if I have Card Autopay on my account? How will my personal information be shared with Fitbit? How do I update my email? What is Siri and how do I set it up on my iPhone? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? Why am I seeing a message to contact my bank? Can I use Garmin Pay if I am overseas in the same way as I would in Australia? What are the Centsitive Objects Slimline Keeper and Centsitive Patch? Five of Australia's biggest banks have signed up with Google's Android Pay payments service as they continue to butt heads with Apple over Cupertino's own Apple Pay platform. Can I use my digital card details to make online transactions? Your Westpac Cards. Which banking tasks can I perform using the Westpac Keyboard? Are the Apple Pay transaction limits and PIN the same as the physical card? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? To open a Westpac personal bank account, you’ll need to provide us with a signed and completed personal account opening form, along with some current identification documents. Why? Why do I need to complete verification when adding my card to Google Pay? You can use Apple Pay anywhere you can tap and pay. Which phones and smart watches can I use Garmin Pay with? Are there any fees to use Osko® or PayID? What happens if I am not happy with your response? How do I set up a new bank account before I arrive in Australia? I need another copy of my last month’s statement. Is there a limit on the value of purchases I can make using my Westpac PayWear? Security. What should I do? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? Do I get signed out of Tablet Banking when I close the app? Are there any fees and charges associated with Online Banking? Can I use the Westpac Banking Action for Google Assistant for general customer service support? How do I remove existing fingerprints from my iPad? Can I use Westpac PayWear with my smart watch? How can I manage the signatories for my business account? I received a response that my card has already been used for this $5 Hey You credit offer. What if I don’t want to use Online Banking to manage my Term Deposit? See how your info is protected Learn more . What is my ‘Main Account Balance' and how is that different to my ‘Closing Balance’ in SmartPlan? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? View the complete list of compatible devices and supported operating systems. Conditions, fees and charges apply. What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? Can I use Westpac PayWear for online purchases? How do mobile payments using my mobile work? I want to sell my device and get a new one, how do I make sure no-one can use my cards? Can my additional card holder add their card to Apple Pay? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? I want to sell my device and get a new one, how do I make sure no-one can use my cards? How do I change the account displayed in Quick Balance? A valid Token Key is required to make an Google Pay payment. Can someone else use Siri to make a payment with my Westpac account? How do I wear and care for the Centsitive Patch? Can I make a payment in a different currency using Siri? Which Westpac cards are eligible to be added to Apple Pay? What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? Can more than one person's fingerprint be registered to a device? My plastic card has expired. How can the currency conversion feature help me? When will Business customers be able to send and receive Osko® payments and register for a PayID? What if the app is not accepting my fingerprint after registering? What should I do if I think my account has been compromised? Do I need to re-enrol? I deposited a cheque at the branch and it was rejected, why? How do I set up fingerprint or quick sign in? Are Westpac Keyboard transactions secure? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? Operational Westpac NZ Website ? Type in the name of the company you wish to pay. What happens if I scan my fingerprint incorrectly more than 5 times? What are my transfer limits for business accounts and how do I change them? How can I manage the signatories for my business account? I can see my card in Apple Wallet but my transaction is declining, why? Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? Which phones and devices can I use Fitbit Pay with? How to reset your password and find your Customer ID. Our notice explains how we use cookies and how you can manage them. Can I make payments to friends, pay bills or transfer money using Siri? Which iPhone devices are eligible to use Westpac for iMessage? Are there any additional fees and charges for adding my card to Apple Pay? How do I make a contactless transaction using my mobile? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Why can't I select more than $500 for the Cardless Cash amount? Should I close the accounts of the deceased? Can I include a description with in my Siri payment? How do I upload a file payment from MYOB? If I have other partnering site access from Westpac Live e.g. Paying is easy, safe and secure in stores, in selected apps and on participating websites. What should I do if I think my account has been compromised? How do I link my Westpac Online Banking to Google Assistant? Can I choose the one I want to use for the transaction? Can I increase the $20,000 limit which currently applies for a 7-day period? Why do I need to be identified by Westpac? What should I do? How can I keep my card safe in Apple Pay? How do I make a BPAY® payment using Mobile Banking? • Apple Pay - set up Apple Pay using an eligible Westpac Mastercard® debit or credit card, or personal Handycard. Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? How can I find the interest rate on my home loan? How do I change the account displayed in Quick Balance? What is the 'Pay' button in the Westpac Mobile Banking app? How does SmartPlan affect my credit card payments? Can I use my Online Banking details to sign in to the Westpac App? Westpac Mobile PayWay enables your business to accept credit and debit card payments using a secure card reader connected to your smartphones or tablets*. The partnership marks a shift in Australia’s online banking landscape as legacy juggernauts and new technology-focused players navigate relationships with one another, as … What do I do if I haven’t received my PayWear Card? How do I know that a PayID belongs to the correct person? I need to make a change to my Direct Debit repayments? My Westpac Handycard does not have a CVC, what can I do? If I scan a cheque on a public holiday or a weekend, will it still appear the next day? What happens if my mobile number changes or I need to change my PayID? How do I make a BPAY® payment using Online Banking? How do I change my current Westpac credit card to a different Westpac card? Call us on 1300 655 505 8am-8pm, 7 days a week. Are all letters going to be sent digitally? What payment limits apply to Pay to Mobile payments? What accounts can Pay to Mobile payments recipients collect payment into? I can see my card in Google Pay but my transaction is declining. Can I use my Digital Card details for recurring card payments? How do I make a Pay Anyone payment using Online Banking? Do both account holders have the same level of authority? What should I do if I have experienced fraud on my credit card? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? • Accept card payments up to a maximum limit of $7,500 per month. How do I change my Westpac Online daily payment limit? You can get a copy of the current disclosure statement for Westpac New Zealand Limited and a copy of any applicable investment statement or term sheet for your investment from any Westpac branch in New Zealand free of charge. Find the payment method you are trying to use for the purchase. Full details are available on request. Can I make a payment from my Credit Card using Siri? What if I want to sell my mobile device and get a new one? Does my iPad need to be password protected to register for fingerprint sign in? (Source: Getty, AAP) 3.3 million Australian Afterpay customers will now be able to have access to savings accounts and budgeting tools after it struck a deal with big four bank Westpac. Why do I need to verify my card when adding it to Samsung Pay? Fill out the reference details, the amount and change the date if it is not going through today. The official Mobile Banking app for Westpac Australia customers. When will the External Accounts Service be removed? I received an email from Westpac. I need help opening a joint account. What if I require another copy of the letter posted to me? Can I make a payment from my Credit Card using Siri? Where can I make purchases using my mobile? Control. When will the External Accounts Service be removed? There is no maximum transaction amount for purchases made using your mobile. How do I change my SMS Code mobile number? How do I wear and care for the Centsitive Objects Incognito Pin? On what devices can I use Siri for Westpac banking? How can I earn and redeem Altitude Rewards? What do I do? Google Pay protects your money with a world-class security system that helps detect fraud and prevents hacking. What are the minimum Mobile Banking app and Hey You app versions required to access the offer? My Westpac Protect SMS code looks different to what I expected. What do I do if Westpac is still sending mail to the Deceased? How will my personal information be shared with Apple? I entered the incorrect amount of the cheque when I scanned it, what do I do? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear? Pay for whatever, whenever with Google Pay . Are there any changes to my statement when I have a SmartPlan? Are Westpac Keyboard transactions secure? What is a Digital Card Number and how is it different from my Card Account Number? What do I do if Westpac is still sending mail to the Deceased? I'm having trouble enabling the Westpac Banking skill. How do I set up Quick Balance? Can I use my Digital Card details to make online transactions? Do I still get reward points when they use Fitbit Pay? Am I protected if someone attempts to open a joint account without my consent? 9:30am - 4pm, Mon - Thurs What is the credit card repayment reminder? What happens if my mobile number changes or I need to change my PayID? How can I set up Samsung Pay on my Samsung Gear device? Why am I asked to complete verification when I add my card to Apple Pay? Can I use Apple Pay while I’m overseas in the same way I do in Australia? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? Tap Settings. I have power of attorney over the deceased’s accounts, does this still stand after their passing? At the top-right, tap on your profile picture. How many SmartPlans can I have on my account? Download Google Pay. You can reach customer care number toll free at: 1-800-419-0157. Can I use Westpac PayWear to withdraw cash? Plus, you can manage your account wherever you want – … Where can I find out more? What happens to my cards if I delete the app? What are the interest rates on your credit cards? Operational Payment Services ? What happens if the cheque is dishonoured or declined? Can I remove Quick Balance? Why don’t the card details on the merchant’s receipt match my physical card number? Sign in to Westpac Live Online Banking. How long will it take for estate funds held in bank accounts to be released? Can I add multiple cards to my Garmin smart watch? / Can I add my card on multiple devices? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. What is the credit card repayment reminder? Where can I get help with Mobile Banking? "We are excited to … Can I stop the Travel Notifications from being sent to my Apple Watch? What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? What are my transfer limits for business accounts and how do I change them? Which cards can I use to make purchases with my mobile? How do I change the PIN for my Digital Card? Google Pay has support from more major banks, which will be discussed below. How can I customise an invoice number in Biz Invoice? Add multiple cards to my PayID or making or receiving PayID payments designed One®. In millions of places – Online, in stores, in stores, it... Protected to register for a while arrange a replacement see eStatements for all accounts that I can see card... A mistake with my Term Deposit Online - if a payment with your response, savings or account... Other Westpac customers ’ accounts an additional cardholder, why ca n't I view accounts. 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